SHIPPING & RETURNS

Thank you for shopping with Originals by Ogette Beauty.

We pride ourselves on providing high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, we’re here to

1. Item Condition Requirements for Returns

 

 

Unless you are returning an item because it arrived damaged, all returned products must meet the following requirements:

 

• Must be new, unused, and in resellable condition

• Original labels must be attached

• Items may be opened only if the jar or container is still full and unused

 

 

Any item that does not meet these standards may be refused at the discretion of store management.

2. Refund Method

 

 

Approved refunds will be issued in one of the following ways:

 

• Original form of payment, OR

• Store credit

 

 

If the original payment method is unavailable, store credit may be provided at our discretion.

 

Please note: Shipping and handling fees are non-refundable and may be deducted from your refund amount unless stated otherwise.

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3. Exchange Policy

 

 

If you would like to exchange an item:

 

• Exchanges are allowed only for items of equal or lesser value, or you may pay the difference.

• The original product must meet all return condition requirements listed above.

 

 

Exchanges for items that are no longer available may be issued as store credit.

 

4. Damaged, Incorrect, or Defective Items

 

 

We sincerely apologize if your order arrives damaged or incorrect.

 

If your product arrives damaged, leaking, broken, or you received the wrong item:

 

1. Contact us within 48 hours of delivery

2. Provide:

   • Your order number

   • Photos of the damaged/incorrect item

   • A description of the issue

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We will gladly replace the item or issue store credit depending on availability.

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5. How to Initiate a Return

 

 

To start a return or exchange, please follow these steps:

 

1. Email our Customer Care team at [your email here]

2. Include your order number, your name, and the reason for the return

3. Wait for return approval and instructions before sending anything back

 

 

Items sent back without approval may be refused.

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6. Non-Returnable & Final Sale Items

 

 

The following items cannot be returned or refunded:

 

• Clearance items

• Final sale items

• Perishable items

• Special-order items

• Custom-made products

• Gift cards

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7. Right to Refuse Returns

 

 

Originals by Ogette Beauty reserves the right to:

 

• Refuse returns that do not meet the above conditions

• Deny refunds on items returned without prior approval

• Issue store credit instead of a refund based on item condition and availability

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8. Processing Time

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Once your return is received and inspected, please allow 3–7 business days for your refund or store credit to be processed.

We reserve the right to review refuse and return if the item does not meet the above criteria at the discretion of store management